Refund policy

Effective date: October 22, 2026

1. Our Commitment

We want customers to receive the products they ordered in the condition and quantity described on the website. If an item is defective, damaged in transit, incorrect, incomplete, expired, or otherwise does not conform to the order, contact us so we can review the issue and provide an appropriate remedy under applicable law. Consumer rights under Philippine law are not excluded or reduced by this policy.

2. Report a Problem

Please contact admin@primmt.com or +63 929 114 7286 as soon as reasonably possible after discovering a problem. Include your order number, the product name, a description of the issue, and clear photographs of the item and packaging where relevant. Keep the item and packaging while we review the report, unless doing so would be unsafe. We may request reasonable additional information to assess the issue.

3. Review and Available Remedies

After reviewing the details, we will explain the next steps. Depending on the circumstances and applicable law, a remedy may include repair, replacement, refund, or another appropriate resolution. Where a return is required for an eligible defect, damage, incorrect item, or other qualifying issue, we will explain how to return it. Eligible returns required to obtain a remedy for a qualifying issue will be handled in accordance with applicable law, including rules on return costs.

4. Change of Mind and Order Cancellation

A change of mind, incorrect selection, or preference change does not automatically qualify an order for return or refund. Cancellation requests must be made as early as possible. Once an order has been confirmed, paid, packed, or handed to a courier, cancellation may no longer be possible except as permitted by law, the order terms, or an agreement with us. This does not affect rights arising from defective, incorrect, or non-conforming goods.

5. Health, Personal-Care and Regulated Products

For hygiene, safety, and product-integrity reasons, please do not open, use, or send back a product unless we have provided return instructions. We may need to assess whether a product can safely be returned or resold. This does not remove any legal remedy that applies where a product is defective, incorrect, expired, counterfeit, or otherwise fails to conform to applicable requirements. Do not return medicines or other regulated products without first contacting us and receiving instructions.

6. Refund Processing

If a refund is approved, we will explain the refund amount and method. Refunds will generally be issued through the original payment method where practicable and permitted by the payment provider. The time for the funds to appear depends on the payment provider or financial institution. If the original method cannot be used, we will contact the customer to arrange a lawful alternative.

7. Prescription (Rx) Orders

Orders that include prescription medicines are reviewed by our licensed pharmacist before they are prepared or shipped. We reserve the right to cancel all or part of an order if the prescription is invalid, incomplete, expired, or not suitable for the medicine ordered, or if we cannot verify it. If an order is cancelled for this reason, any amount already paid will be refunded in full to the original payment method. Cash on Delivery orders are not charged.

8. Contact Us

PRIMMT Pharmaceutical Inc. / Pharmaplus Aid
Stall No. 1 And 2, Don Gueco Street, Balibago, Angeles City, Pampanga, Philippines.
Phone: +63 929 114 7286
Email: admin@primmt.com

 

This policy is not a “no return, no exchange” rule and does not waive consumer rights under Philippine law.