Shipping policy

Effective date: October 22, 2026

1. Order Processing

Orders are processed after the order details and payment status have been reviewed and the products have been confirmed as available. Orders are not considered dispatched until they have been handed to the selected courier. Processing and dispatch may take longer if an order requires clarification, verification, or compliance review. If we cannot fulfil an order, we will contact the customer using the details provided and explain the available options, including a refund where appropriate.

2. Shipping Destinations and Restrictions

We ship only to destinations that are available at checkout and that we are legally and operationally able to serve. Some products may be restricted by law, product requirements, courier rules, or destination-specific requirements. We may decline or cancel an order where fulfilment would be unlawful or where the required conditions for sale or delivery cannot be met. Do not assume that every product can be shipped to every address.

3. Shipping Fees and Delivery Estimates

Applicable shipping charges and available delivery options will be displayed at checkout or communicated before an order is confirmed. Delivery estimates, if displayed, are estimates only and are not guaranteed arrival dates. Delivery may be affected by the destination, courier capacity, weather, holidays, address errors, and other events outside our reasonable control. Any applicable duties, taxes, or additional destination charges will be identified where known and applicable.

Current standard shipping rates

• Philippines: ₱100 per order (₱180 for orders over 3 kg).

Delivery area. We currently ship within the Philippines only and do not accept orders for delivery outside the Philippines. Prescription medicines are delivered within the Philippines only.

4. Address Accuracy and Delivery

Customers are responsible for providing a complete and accurate delivery address and a working contact number. Please contact us as soon as possible if you notice an address error. We cannot guarantee changes after an order has been processed or handed to the courier. If delivery fails because information supplied by the customer is incomplete or inaccurate, or because the recipient cannot be reached, additional delivery charges or a return-to-sender process may apply where permitted and communicated to the customer.

5. Tracking, Delays, Lost or Damaged Parcels

Where tracking is provided by the courier, we will share the available tracking details after dispatch. If a parcel appears delayed, lost, damaged, or incomplete, contact us at admin@primmt.com or +63 929 114 7286 and include your order number and any relevant photos or courier updates. We will review the matter and coordinate with the courier where appropriate. Nothing in this policy limits any consumer rights or remedies available under applicable law.

6. Questions

 

PRIMMT Pharmaceutical Inc. / Pharmaplus Aid
Stall No. 1 And 2, Don Gueco Street, Balibago, Angeles City, Pampanga, Philippines.
Phone: +63 929 114 7286
Email: admin@primmt.com